Some of my customers have movies out on their accounts that I can’t return because the computer says that they are in. Why is this happening?

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These “un-returnable” movies are referred to as “GHOST MOVIES”. If, during a transaction, the computer is re-booted, or the power goes out, or the transaction is aborted improperly, then sometimes you will get ghost movies. (The computer has processed enough of the transaction to put the movies onto the customers account, but didn’t get far enough to mark the movies “ON RENT”, the result is conflicting data). You can clear up GHOST MOVIES by using option C-5-6-6 from the Main Menu.

In version 3.95 of Rapid Rental you can automatically check for Ghost Movies on startup if you set option C-C-B-R to ON.