Rapid Rental

Rapid Rental POS software End Of Life Notification

Effective immediately, TVL (Rapid Rental) is announcing that the Rapid Rental Apex, Rapid Rental v3.x, Rapid Rental K2 software programs are discontinued and are End of Life. TVL has provided support for Rapid Rental for the past 30 years – and will continue to do so on the following basis:


• Use the Support system below – provided free of charge
• Use a ‘pay-per-one-off’ call system as detailed below.


Please note that we cannot take any direct calls for Rapid Rental unless they have been initiated by this process.

Free Support – Online Help

Error – Not Enough Memory. You do not have enough memory to do the Day-End. You Need 29K Memory And You Only Have 28K Available. This has never happened before. Please assist me in this problem.

You must free up Memory on your computer in order to be able to compile a Dayend.

If you have only 1 Computer, make sure your AUTOEXEC.BAT file in the C:\ contains these lines:

prompt $p$g

and make sure your CONFIG.SYS file in the C:\ contains these lines:


If you have more than 1 computer running on a network, try to use a computer with the most available memory to do the day-end. You must have at least 29kb at that terminal to do a day-end successfully. Because your computer is connected to a network, editing the autoexec.bat and config.sys files can be tricky..
In the event of any uncertainity please have a computer guy analyze your startup files and remove lines that can free up memory.

Please be careful not to erase the startup routine for your network drivers.

How do I add extra categories?

C-C-1 is the menu sequence to add more categories. Rapid Rental comes pre configured with 5 or 6 categories. Simply hit C-C-1 and then the < INSERT > key to add an extra category.

I am running my Rapid Rental program on several computers and I seem to be losing transactions?

Depending on your network operating system the reason Rapid Rental might seem to lose transactions is –

In a Novell Network – Make sure all your Workstation computers are running from the F:\VIDEO directory. Make sure the C-C-8-4 network installed setting is set to Novell Netware.

In a Windows Network – Make sure all your Workstation Computers are running from the SERVER (Main) Computer’s Hard Drive. To find this out, right click on the Rapid Rental icon, click on properties, select the program tab and check the working folder. It should say F:\VIDEO or G:\VIDEO depending upon how many local drives you have setup on each computer. Make sure the C-C-8-4 Network installed setting is set to Win 95.

I cannot do a backup.


Check to make sure the backup batch filename has been set in the program (C-C-7-H). It should contain the name of the batch file BACKX or BACK. The batch file must be modified based on the backup device you are using. You must use a text editor to modify the contents of the BACK.BAT file. To backup the files onto a floppy disk. This is what the BACK.BAT file should contain:

echo off
echo About to do a backup of the Rapid Rental data files…
pkzip -&uv a:data.zip *.dat
echo Backup completed.
video main

If you have Windows 95/98/ME and want to backup to CD-R or Tape check the documentation that came with your CD-Recordable Software or Tape Software, or have a technican come in to setup your backup.


To backup the files onto a Zip Drive. This is what the BACK.BAT file should contain:

echo off
echo About to do a backup of the Rapid Rental data files…
erase data.zip
pkzip data.zip *.dat
copy data.zip [driveletter]:
echo Backup completed.
video main

Note: the drive letter in brackets should be replaced with the drive letter of your zip drive. In most cases the drive letter is D or E .


I can’t access my customer accounts by any means, how can I get them back?

If you cannot retrieve the customer records after rebuilding the indexes (from the Main Menu, select C-1-E choose Rebuild) your customer.dat file may be damaged.

From the Main Menu select C-6. If you notice that your Customer Numbers range reads something like -1 to -1853935 your customer file has become corrupted. There is a way to chop out the corrupted data from the file using the CCHOP utility in the VIDEO directory.

Please have all stations exit the program and perform the recovery on the File Server or Main Rapid Rental computer.

**Be sure you have a backup prior to following this procedure:**

You will need to know or have a good idea what the last legitimate Customer Number was in the database. If you do not know, you can use a number such as 99,000 as it is unlikely that you have that many customers. Then at that point you can run a report to isolate the exact last customer entry and chop off 1 number above that.

Windows 98 Users:
Click Start – Programs – MS DOS Prompt
Now type the following and press Enter after each line:

Windows 2000/XP Users:
Click Start – All Programs – Accessories – Command Prompt
Now type the following and press Enter after each line:

BOTH Users:
Choose C for Customers, then Y for Yes.
Type a number 1 above the last legitimate customer number. **This is not asking for the Customer Code – it is asking for the Customer Number – the number the software assigns automatically that you cannot alter).
If you do not know at all what the last Customer Number was, type in 99000. It will finish processing and then it will put you back at the C:\VIDEO prompt.
Type ‘video’ and press enter. From the Main Menu, select C-1-E, choose Rebuild.

If you managed to get the chop correct in that you knew the last customer number then you are finished the repair and can use the program as you normally would.

If you had to enter 99,000 as a value to chop at because you did not know what your last legitimate customer number was, you will need to follow a few more steps. From the Main Menu in Rapid Rental, select 2,1, press F7 for Customer #. Try to narrow down to last valid number – perhaps start your search at 50000, if invalid, try 75000, if invalid try 25000 etc until you find the last legitimate customer number. Once you have that number you can return to the Main Menu then Exit to Dos. Run CCHOP again, Choose C for Customers, then Y for Yes. Now enter 1 number above the last known legitimate customer. For instance, if the last legitimate Customer # was 2000, you would type in 2001 and press Enter. Once it is finished, type VIDEO and press Enter. Then from the Main Menu, press C-1-E and choose Rebuild. Now you should be able to pull up customers, and the next customer you add will be in proper sequence.

I forgot the Manager Password or Access Code?

Due to security reasons, you must contact TVL to provide you with this information.

When I try to re-index the database, and the program says I have duplicate codes. What does this mean, and how can I fix them?

Duplicate codes occur when 2 or more entries in the database contain the same CODE field. This situation can occur if indexing is no longer accurate, or if you have Movie code/Customer Code indexing set to off. Both scenarios cause the program to be unable to check if a code exists, thus the same code can be assigned multiple times.

Duplicate codes can be fixed by pulling up the movie/customer by its Record # (either Movie # or Customer #) and changing the ‘code’ field to a code that has not been assigned.

I sometimes see different error codes. What do they mean?

2 File not found.
3 Path not found.
4 Too many open files.
5 File access denied.
6 Invalid file handle.
8 Out of memory.
10 Error write sort.
13 Cannot initialize modem.
15 Invalid drive.
100 Disk read error – attempt to read beyond end of file.
101 Disk full.
102 File not assigned.
103 File not open.
104 File not open for input.
105 File not open for output.
150 Disk is write protected.
151 Unknown unit.
152 Drive not ready.
154 CRC error in data.
155 Bad drive request structure length.
156 Disk seek error.
157 Unknown media type.
158 Sector not found.
159 Printer out of paper.
160 Device write fault.
161 Device read fault.
162 Hardware failure.
163 Network error.
176 Critical error undefined.
200 Division by zero.
203 Heap overflow.
204 Invalid pointer.
1003 Invalid recotd size.
1004 Index file built with different page size.
1005 Not enough memory.

Some of my customers have movies out on their accounts that I can’t return because the computer says that they are in. Why is this happening?

These “un-returnable” movies are referred to as “GHOST MOVIES”. If, during a transaction, the computer is re-booted, or the power goes out, or the transaction is aborted improperly, then sometimes you will get ghost movies. (The computer has processed enough of the transaction to put the movies onto the customers account, but didn’t get far enough to mark the movies “ON RENT”, the result is conflicting data). You can clear up GHOST MOVIES by using option C-5-6-6 from the Main Menu.

In version 3.95 of Rapid Rental you can automatically check for Ghost Movies on startup if you set option C-C-B-R to ON.

The HOT KEYS in the table below can be used from the Rent / Return / Sell screen.

Allow a customer to pay the amount owing

Print a duplicate receipt

Search for customer information by using part of their name

Display the last customer record on the screen

Display a customer’s rental history, after retrieving a customer record

Search for a movie

Add a new customer

Turn receipt printer ON or OFF

Look up customers by their phone number

Reserve a movie

Pops the cash drawer open (If applicable)

Look up items by their bin location

Extend the return time for a movie

Have I seen this movie?

Look up items by their name

Make a cash payout from the till

Freeze or Un-freeze a transaction in progress

Look up items by their name

Undo a movie return (the record returns option C-C-8-T must be ON)

ALT-[F2] Edit a customer record

[F1] Display context sensitive HELP screen (Available in almost any screen in Rapid Rental)

[F1],[F1] Display a complete index of help topics (Available in almost any screen in Rapid Rental)

[F1],[F2] Display a topic search (Available in almost any screen in Rapid Rental)

[F2] Save changes made to a customer account

[F2] Display the items a customer has out, after retrieving a customer record

[F4] Look up customers by driver’s license

[F4] Display the customer comments screen, after retrieving a customer record

[F5] Look up a movie by movie number

[F6] Look up a movie by movie code

[F7] Look up a customer by customer number

[F8] Look up a customer by customer code

[F9] Look up customers by their name

[F9] Display the family member box , after retrieving a customer record

[F9] Add customer’s late balance to the amount being paid in the transaction, after moving to the payment breakdown screen.

[F10] Add customer’s account balance to the amount being paid in the transaction, after moving to the payment breakdown screen. (Within the Rent Out/Return Screen)

[F10] Return to the Main Menu. (From most areas in Rapid Rental)

[<-] (Left Arrow button) Edit the details of a transaction. (Left Arrow button) [TAB] Change the current access code level (Available in almost any screen in Rapid Rental)

The prices I set up for my movies are incorrect.

Check to make sure you are pricing your movies by Type or Category (MAIN MENU, C-C-A-B). If you are pricing the movies by type, Go into your movie types (C-C-2) and check to make sure the price codes of your movies are correct. If you are pricing the movies by category, Go into your movie categories (C-C-1) and check to make Sure the price codes of your movies are correct.
NOTE: You must price movie either by Type or Category, You CANNOT price movies using both methods.
or …
If you are using the price grids, you must make sure the rental costs of all movies are set to $0.00 (MAIN MENU, C-5-7-7)
or …
If you are using Consecutive Days Pricing, Two For Pricing, or Special Offer Pricing, these special pricing options will override the regular price grid (C-C-5). If you are not sure what you are doing, delete all the pricing in the Consecutive Days Pricing(C-C-H), Two For Pricing(C-C-I), and special Offer Pricing(C-C-O) menu options.

What are error codes 100 & 103?

In most cases error codes 100 and 103 refer to problems with the indexes. Simply rebuild your indexes from the Index File Maintenance menu. (Main menu, C, 1, E).

What is an error code 101?

Error code 101 refers to a full hard drive. You can check the available space left on your hard drive by pressing C, 6 from the Main menu, and looking at “Available hard disk space”. Anything less than 5 MB is considered low, and anything less than 1MB is considered critically low. Too free up space, call the support dept. at TVL.

When I Double-Click on my Shortcut Icon to Rapid Rental, it says “Cannot Find the Working Folder for this Program. The Program may have difficulty locating its files and documents.

This computer may be connected to a NETWORK, Please check network cables and connections and make sure the SERVER computer is turned on. If the Network settings are Lost or the Server computer is not turned on, you will not be able to run the program. Check your Windows Documentation or get a computer technician to check your computer and network settings.

When I try to retrieve a Customer or Item in the Rentout Screen, it says Item not found or Item out of range, or it is incorrect.

The Index files must be rebuilt in order for the program to find information in your database. They must be rebuilt on a regular basis to allow the program to find old items as well as new items just recently entered into the computer. Rebuild the Index files from the Index File Maintenance Menu (MAIN MENU, C-1-E)
or …
Are you retrieving the customer by Customer Number or Customer Code? And are you retrieving the item(movie) by Item(Movie) Number or Item(Movie) Code? Change the Customer Default Access Method (C-C-7-9) and Movie Default Access Method(C-C-7-8) to reflect this.

Customer/Item Numbers are the actual Record Numbers stored in the Rapid Rental Database. When you add a new record into the program, the record is placed at the bottom of the pile. The placement of the records when they are added in the system cannot be changed. For example if you already have 500 customers in the database and you add a new customer, this customer record will be record # 501.

If you are adding records by Customer/Item Codes, these codes can be placed in any order you wish. For example, you may have a set range of New Release Items between 10000 to 20000, and Games are between 50000 to 60000. When you add in a new item or game into the program, you can add them in any order you wish. It is vital that each item is given a Unique Code.
or …
Check your Customer Offset (MAIN MENU, C-C-9-3) and your Movie Offset MAIN MENU, C-C-9-9). In most cases, these values must be SET to 0 unless you have a special method of adding in and retrieving your items.

Which files do the file numbers correspond to?

1 MOVIES.DAT Contains all basic movie information.
2 CUSTOMER.DAT Contains all basic customer information.
3 TRANSACT.DAT Contains individual transactions generated through daily rentals and sales.
4 RESERVE.DAT Contains all reservation information for items reserved for customers.
5 DTRANS.DAT Contains today’s detailed transaction information.
6 DAILY.DAT Contains daily totals information.
7 EXTRAMOV.DAT Contains all extra movie information for items.
8 DLRMOVS.DAT Information on items that are currently out to dealers.
9 COMMENTS.DAT Contains all of the comments for your customer database.
10 DELMOVS.DAT Information on items that have been deleted from the regular MOVIES.DAT database.
11 RUSERS.DAT Contains security information for Rapid Rental.
12 LATES.DAT Information on items that were returned late but have not been paid for yet.

Why am I unable to track when and for which movie a late charge payment has been made?

It is recommended to pay the late charge or account balance separate from a rental for bookkeeping purposes. If the customer pays a late charge while renting a movie, you will not be able to track when and for which movie the customer paid a late charge for.

To pay a Late or Account charge separately, retrieve a customer from the Rentout screen, and press the Hot Key ‘A’ to begin the procedure.

Why can I not find an item by entering the item code, when I just entered the item in Rapid Rental?

Most of the difficulties experienced when searching for items or customers, concerns the indexes. Indexes organize information in Rapid Rental, and allow the program to find information quickly. When the indexes are “damaged” the software may have difficulty looking things up. These problems are readily solvable. Simply rebuild the index from the Indexing File Maintenance menu. (Main menu, C-1-E).

Why can’t I see any Customer Rental History?

In time your customer rental history might disappear. This is because as you accumulate more transactions into the program, the program may place some of them out of sequence. To rectify this problem, run the SPEEDUP.EXE utility program.

First make sure that none of your computers are running the Rapid Rental Program – they should all be at the DOS prompt or CLOSE the program and exit back to the Windows Desktop.

Exit to the MS-Dos Prompt, go to the VIDEO folder, and type SPEEDUP and press enter to run the program.

You will be given 2 options – a) Speedup the transaction file or b) Speedup the late file.

You should run each option once. Speeding the transaction file may take several minutes depending upon how many transaction you have.

Please make sure your SPEEDUP.EXE file is up to date or this procedure may not work.

Why do I get strange day end totals?

hen you are doing the dayend, you must make sure the dayend is completely processed before shutting off the computer. Failure to do so will result in dayend totals reporting in the millions of dollars.
or …
If the computer froze while you were doing a transaction, this could result in inaccurate dayend reporting. You must find the transaction that was frozen, and delete that transaction out of the system.

Why do my rental revenue and sales revenue not add up to the TOTAL REVENUE on my Daily Cash Summary?

If a rental or sale item is not fully defined (category and type) then the computer can’t determine which category to place the revenue into, which in turn, causes the totals to not add up correctly. (The totals will be correct, but the rentals and the sales will not add up to match the daily pre-tax revenue). To correct this problem you should print a 2-2-9 (list all undefined movies), go into Main Menu option #3 (change movies) and correct the CATEGORY or the TYPE field (or both). Then print a 2-2-B (list all sale items) and look for correct CATEGORY and TYPE definitions, change them also (if required). It would be a good idea to check for undefined items every week or two. (It won’t be a big chore when it is all kept current).

Why don’t all of my movies show up on my late list, or my B-6, or any of my other reports?

Rapid Rental only counts movies that are marked with your store number. If a movie doesn’t have your store number on it or doesn’t have a store number at all, the computer assumes that it is not part of your inventory. To correct this go to C-C-7 (check for your store number in option 3.) Then from Main Menu, try running a C-5-7-8 (Manager Access Code required). The computer will prompt you to enter a value to insert into the in-store field, enter your store number (3 digits eg. 061 or 324) this will enter your store number into all of the movies.

Rapid Rental only counts movies that are fully defined with a valid category and type. From Main Menu 2-2-9 (list all undefined movies), go into Main Menu option #3 (change movies) and correct the CATEGORY or the TYPE field (or both).

Why don’t some of the HOT KEYS work in the Rent / Return / Sell screen?

The indexes might be turned off for the HOT KEYS that you are trying. To rebuild all index files (Main Menu, C-1-E).

Why, when I RE-USE movie spaces for NEW MOVIES, do my reports show the message “new movie is sold, change its name, or movie name not found.”

In order to properly remove old movies no longer in your store (so that you can RE-USE those spaces), you must first delete the movie record before adding a new movie in its place.

Paid Support – Real Person

All versions of Rapid Rental will not operate reliably beyond the Windows XP operating system which is EOL since early 2014. Paid support includes an experienced engineer who has experience with Rapid Rental. We will call you back within 4 hours, mostly like within 1 hour.


To obtain paid support, we will need your credit card details. Our payment form is 100% Secure. After payment a form will be displayed for you to describe your issue and TVL Technician will get back to you quickly.

Rapid Rental Support Cycle Policy


As a valued Rapid Rental customer, you have had our commitment to provide you with the highest quality customer service, product support and technologically advanced products. We have always prided ourselves in being the leading manufacturer of point of sale software for the video rental industry, a goal that could not be achieved without customers like you.


Due to the recent trends within the home entertainment industry, a decision was made at TVL to not update the Rapid Rental platform to be compatible with the newer computers’ operating systems. The challenge was justifying new development work on a product with a shrinking customer base due to the shift to the online video market.


In light of this challenge and after careful consideration of the changing times, it is necessary to declare End of Life on all versions of the Rapid Rental software.


As Current customers you can continue using Rapid Rental for as long as you want, however, the ongoing support of the product was ended December 2015. We will continue to offer online support via the Frequently Asked Questions (FAQ) on the website and offer a pay-per-use support for access to a network technician or software Engineer employed by TVL.


For all questions concerning this End of Life notice, please contact TVL Customer Service at 800.263.0000 or 604.983.2298.