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Award Winning Software Company seeks full-time Software Technical Support Analyst to join our Team

This is like Apple offering a job before it invented the iPhone. Read below and govern yourself accordingly…

Address: North Vancouver, BC, V7P-1R2

Salary: $31.00 an hour


Company Overview
TVL Inc is one of the world’s fastest growing and top companies focused on RFID Asset Tracking and Management solutions. In simple terms; we help companies track and manage the things they don’t want to lose, using bar coding and radio frequency identification with software we develop.


Position Overview
We have an immediate opening for a Software Technical Support Analyst ! A tremendous emphasis is placed on superior customer service, problem solving, follow through and a positive, up-beat attitude. You will be working alongside our Software and Technology Team to provide support to our customers, answering how-to & technology related requests, and delivering clear directions over the phone. This may include, but not be limited to, systems implementation, configuration and troubleshooting.


Key Responsibilities

  • Work with Systems Support and provide direct support to customers as per ongoing maintenance and support of the solution.
  • Respond to incoming requests via phone, email, WebEx, Skype, etc.
  • Be a first point of contact (tier1) answering incoming issues (software and hardware) and escalate if needed.
  • Assist with documenting various configuration aspect.
  • Working with modern computer equipment, operating systems to update help desk records and create and organize your work.
  • Train users in existing or new functionality in order to maximize their system’s potential and usability.
  • Facilitates timely and accurate resolution of moderate level technical issues.


About You

  • You have at least 1 year of related work experience or similar education (Newly graduated students are also welcome)
  • Great with people.
  • Excellent written and oral English communication skills.
  • Good listening skills, perseverance, and a strong work ethic
  • You are known for your customer service skills and can-do attitude.
  • Passionate about technology and have hands on experience with everything tech (smart phones, sound systems, tvs, printers, etc)
  • Ability to learn quickly
  • Possess strong organizational skills, deals with complexity comfortably, and works quickly without sacrificing quality
  • Experience in working with Microsoft Systems and networking would be preferred. Other O/S a bonus
  • Patience and persistence in resolving issues.
  • You want to work in a place where there is interesting work and you are appreciated



  • Any certificate or education with computer systems.
  • Ability to drive around the Lower Mainland on occasion to visit customers or help in-person.


Required Experience

  • IT environment: 1 year
  • Great Communication Skills
  • Willingness to learn
  • Hard worker by nature
  • Ability to work independently as well as with our small “family like team”
  • Passion, or the willingness to become immersed in work
  • Driver’s License and own car (This is useful, but not mandatory)


Think you’re up for it?


If you think you have what it takes to join our team, we would love to hear from you! Please send your CV and resume to . We thank all those who apply, but only those who will be invited for an interview will be contacted.


Job Type: Full-time
Salary: Competitive Pay, Medical Benefits
Other: Super flexible work environment, loads of fun activities, flextime, great team, use of amazing computer gear, busy, very interesting work and stable employment.
Above All: We are a capabilities driven organization so working with like-minded people to build great products and offer the kind of support customers tell others about.


TVL Inc is an award winning developer of systems used by Corporations, Government, Education, Law Enforcement and Public Safety. WiseTrack is a world class Software application and it’s made right here in Vancouver. Our product is used by companies like the NBA, US Army, RCMP, Hospitals, major Universities and countless other great organizations and industries.


We are smack in the middle of a really hot tech sector right now and our solutions are in high demand with people awaiting implementations. If you are passionate about technology and eager to join the fast-paced, rapidly growing industry, then this is a job for you.


We are a long standing and trusted brand. Visit us online: or